Summer Camps FAQ'S

How to book?
To correctly book your reservation, please follow these procedures:
> Contact us and check our availability for the requested dates;
> Fulfill the reservation form and send it back to us, along with the following documents:
   - Copy of ID: Passport or other ID;
   - Copy of Health Card (if applied);
After we receive your reservation form and give you our approval, you can proceed with the 1st payment (half of the total cost of the Summer Camp);
2nd payment may be done at the camp, or before the camp starts (possible discounts or other services - transfers - will be contemplated here).

Important note:
If the reservation is not made according to the above, Alpine Summer Camp cannot acknowledge your reservation as final.
 
Abandonment and Cancellations
If you wish to cancel your reservation, you should inform us by writing and agreeing to the following:
> Up until 45 days (inclusive) before the start of the program: full refund.
> Between 45 and 30 days (inclusive) before the start of the program: 50% refund.
> Less than 30 days (inclusive) before the start of the program: no refunds are made.

NOTE: In case you need to quit, you will need to provide a justifiable reason. We will refund you 50% of the booking costs up to a week before the start of the program. After that, we cannot refund any payment made.
 
How to Pay?
The first payment should be made upon reservation and according to the following:
1st Payment = 30% of the program cost
2nd Payment = the remaining amount (the second payment should include all the applied discounts and transfers).
The last payment (2nd) should be made until the first day of the program (inclusive).

Important Notes:
Payments are mandatory to be made in Swiss Francs.
Please indicate a specific reference, which we’ll give you, on your transfer description:
Example: 1ST – Payment ID XXXX
Please send us proof of payment to: info@alpinesummercamp.com. 

Please contact us and ask our bank details by phone or email.

How do Summer Camps work?
Alpine Summer Camp Switzerland provides Summer Camps from the end of June to the beginning of September for children from 6 to 18 years old. Alpine Summer Camp divides participants into four distinct age groups: 6 to 9 years old; 10 to 12 years old; 13 to 15 years old and + 16 years old. Each group will be supervised by an Alpine Summer Camp monitor that will be managed by a coordinator. Teams are formed by one monitor per eight/ten participants. If the participants’ number is lower than the requested per group, the program will happen with all age groups simultaneously.

What's included in our programs?
Full board with 5 meals per day (food restrictions are not a problem!);
Accommodation in our privately owned wood chalet, in 2-9 beds rooms with shared bathrooms at the rooms hall (girls and boys separated by floors);
All activities and material included in the chosen program;
Fully supervised program, including night activities and participants nighttime;
Taxes and Services;
Accident Insurance for each and every participant;
Airport transfer (extra cost).

Are flights included? 
Flights are not included, as well as VISA or PASSPORT fees.

How to reach us?
Alpine Summer Camp Switzerland is in Kandersteg, a traditional alpine village, 30 minutes from the Capital city - Bern (german speaking region).
Access by train or car is very easy. If you have any kind of difficulties, please contact our office.
Swiss families can bring their children to camp. Depending on our availability we can manage to agree a meeting point where we can pick up participants living in Switzerland.
For children travelling outside Switzerland, we advise parents to book their flights to Geneva Airport, arriving on the first flight in the morning and departing on the last flight in the afternoon on the departure day. Transfer to Alpine Summer Camp Switzerland can be provided when asked by parents on the reservation form (extra-cost 120 CHF). ASC team will be waiting for your children at the airport, welcoming them to Switzerland. We'll also take them back to the airport on the departure day. Transfers can be made by train or van.
Please don’t forget to check with your flight company which documents are needed for your child to travel safe and legally, in case he/she is a minor.

Where do participants sleep?
Alpine Summer Camp Switzerland is based at Simplon House, a privately owned chalet with one hundred years of history. Next to it, and separated only by a green space/garden, is our smaller wood house – Kanderhütte.
We can accommodate around 65 participants in 2-9 beds rooms. Boys and girls are separated by floors and accommodated in comfortable wooden bunk-beds. 

Where and what do they eat?
Homemade meals are served in our dining room .As we deal with different participants from all over the world, our menus are fully adapted to each group. Food restrictions are not a problem for us (this information must be sent to our office 15 days before the beginning of the trip).

What to bring?
Trousers
Coat (for the evenings)
Raincoat
Underwear
Pajamas
T-shirts
Fleece Jumpers
Shorts
Swimsuit / swimming shorts (if applied)
Bath and beach towels (beach towel if applied)
Flip-flops
Sneakers
Sleeping bag (if asked to)
Toiletries
Backpack (34 to 45 L)
Boots
Sunscreen
Canteen
Hat
Lanterns
 
Important remarks:
Alpine Summer Camp advises not to bring valuable objects. We are not to be held responsible for the loss or damage of any valuable objects if they are not handed in to the group coordinator at the start of the program;
We recommend you to bring practical and comfortable clothing and the use of sunscreen and hat. You should always identify/tag your belongings.
 
Safety & Staff
Risk prevention is our major priority. We maintain a 24h/day supervision of all our participants in order to provide assistance in any and all situations (whether during activities as at nighttime, for example). All of our staff is fully trained (and certified) and committed to provide the best experience ever to their participants. First aid course is mandatory as well as a caring and altruist personality.

Health & Insurance
Alpine Summer Camp Switzerland Accidents Insurance covers all participants in all cases of accidents that may occur during activities, but not in case of a disease problem (like flu, for example). Therefore, we advise all participants to bring their European Health Card or Insurance Health Card with them.
Alpine Summer Camp has a first aid office, open 24h/day. Our monitors are certified with a first aid course, so for superficial and small accidents they take action in place. When something more serious happens, participants are taken to the Medical Clinic at Kandersteg (open 24h/day), and from there, when needed, to Frutigen Hospital (15min by car from Alpine Summer Camp).

When and how can parents contact their children?
Participants won't have their cell phones with them throughout the day, so they can concentrate and enjoy all the activities. Parents can contact their children between 6 and 9pm every day. In case of emergency, parents can always contact the staff coordinator all the time or our offices between 8am and 6pm.

For more information you can always contact our offices anytime.
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